1. Introduction

Welcome to Coast Property Surveyors Ltd (“we”, “us”, “our”). We are a property surveying company registered in England and Wales and regulated by the Royal Institution of Chartered Surveyors (RICS).

We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, engage our services, or communicate with us.

2. Who We Are

Company name: Coast Property Surveyors Ltd
Registered office: 27 Hyde Road, Paignton, TQ4 5BP
Company number: 16808840 
Email: surveys@coastpropertysurveyors.co.uk
Telephone: 01803 890115
Website: coastpropertysurveyors.co.uk
Regulated by: Royal Institution of Chartered Surveyors (RICS)

3. What Information We Collect

We may collect and process the following types of personal information:

• Contact details: name, address, email, phone number.
  
  
• Property information: details of the property you own or are interested in.
  
  
• Client records: communications, survey reports, and instructions.
  
  
• Financial details: payment information and invoices.
  
  
• Technical data: IP address, browser type, and website usage data (via cookies).
  
  
• Marketing preferences: consent for updates or newsletters.
  
  

4. How We Collect Information

We collect information in the following ways:

• Directly from you (via forms, emails, calls, or meetings).
  
  
• From third parties (such as estate agents, solicitors, or lenders).
  
  
• Automatically through our website (via analytics and cookies).
  
  

5. How We Use Your Information

We use your data to:

• Provide surveying and related property services.
  
  
• Communicate with you about your instructions.
  
  
• Manage payments, fees, and charges.
  
  
• Comply with legal and regulatory obligations (including RICS requirements).
  
  
• Improve our website and client experience.
  
  
• Send updates or marketing (only with your consent).
  
  

6. Legal Bases for Processing

We process personal data under the following lawful bases:

• Contract: to perform our obligations when you engage our services.
  
  
• Legal obligation: to meet RICS, tax, and regulatory requirements.
  
  
• Legitimate interests: to operate and improve our business.
  
  
• Consent: when you agree to receive marketing communications.
  
  

7. Sharing Your Information

We only share your personal data when necessary, such as with:

• Professional advisers (solicitors, accountants, etc.).
  
  
• Service providers (IT, hosting, or payment processors).
  
  
• Regulatory bodies (RICS, HMRC, or law enforcement, if required).
  
  

We never sell your data to third parties.

8. Data Security

We have implemented appropriate technical and organisational measures to prevent unauthorised access, alteration, or loss of your personal data.

Access to personal data is limited to staff and contractors who have a legitimate need and are bound by confidentiality obligations.

9. Data Retention

We retain personal data only as long as necessary to:

• Fulfil the purposes for which it was collected.
  
  
• Comply with legal, accounting, or reporting obligations.
  
  

Typically, client records are retained for 6 years after the completion of services, unless required longer by regulation.

10. Your Data Protection Rights

You have the right to:

• Access your personal data.
  
  
• Request correction of inaccurate data.
  
  
• Request deletion (in certain circumstances).
  
  
• Object to or restrict processing.
  
  
• Withdraw consent (for marketing).
  
  
• Complain to the Information Commissioner’s Office (ICO) if you believe your rights have been violated.
  
  

ICO website: www.ico.org.uk

11. Cookies

Our website uses cookies to improve user experience and analyse website traffic. You can manage or disable cookies in your browser settings.
For full details, please see our separate Cookie Policy (coming soon).

12. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

Coast Property Surveyors Ltd Registered

office: 27 Hyde Road, Paignton, TQ4 5BP

Email: surveys@coastpropertysurveyors.co.uk

Telephone: 01803 890115

Website: coastpropertysurveyors.co.uk